Client Engagement
From Planipedia
 | This Best Practice supports ISO 22222 requirement 4.2 Establishing and defining the client and personal financial planner relationship- engagement | '4.2.1' |
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- The Engagement Process
- Letters of Engagement
- Client Expectations
- Compensation Challenges
- Conflicts of Interest
- Complaints
- Disengagement and Client Transfer
After completing this section advisors will understand how to:
- Go through the process for informed engagement;
- Complete an Engagement Agreement for the specific services they wish to provide;
- Proactively manage their clients’ expectations;
- Identify and clarify an appropriate level and type of communication for various client classifications;
- Handle complaints effectively;
- Collect the right data to provide specific services;
- Effectively pivot from one service to another, e.g. life insurance analysis to investment policy statement;
- Decide what to monitor for each client and how to do it effectively;
- Manage the delivery of timely follow-ups;
- How to get referrals automatically; and
- Disengage from unsatisfying or unprofitable client relationships.
